Category: Conflict Resolution

5 Whys: How to Uncover Root Causes [Examples]

By Status.net Editorial Team on May 18, 2023 — 11 minutes to read

The Five Whys technique is a simple and effective tool for identifying the root cause of an issue by asking “why” repeatedly (up to five times) to dig deeper into the underlying causes of a problem and to uncover the chain of events leading up to it. Developed by Sakichi Toyoda, the founder of Toyota...

20 Examples: How to Give a Good Apology

By Status.net Editorial Team on May 18, 2023 — 8 minutes to read

At some point, everyone makes mistakes or unintentionally hurts someone’s feelings. Being able to recognize when an apology is needed and how to effectively deliver one can significantly improve relationships and help them grow stronger. A heartfelt and sincere apology has the power to mend broken bonds, soothe frayed nerves, and pave the way for...

20 Examples: How To Run Effective Meetings

By Status.net Editorial Team on May 9, 2023 — 12 minutes to read

The key to setting up effective meetings lies in following a step-by-step approach: from determining the purpose of the meeting to crafting an agenda and managing time effectively, every aspect should be considered. This guide will walk you through how to plan and set up truly effective meetings, providing practical tips, examples, and insights to...

50 Example Phrases: Empathy in Customer Service

By Status.net Editorial Team on May 9, 2023 — 3 minutes to read

Empathy plays an important role in delivering exceptional customer service. These sample phrases, which are divided into various sections, aim to guide customer service representatives in demonstrating empathy through their choice of words. Utilizing these examples can enhance interactions with customers, making them feel valued and heard. Using Empathetic Phrases Validation When customer service representatives...

Logical Fallacies: 42 Examples & Explanations

By Status.net Editorial Team on May 8, 2023 — 19 minutes to read

Common Logical Fallacies: Spot and Debunk Misleading Arguments Logical fallacies can greatly undermine the strength of your arguments, even if they sound convincing at first. When you engage in conversations and debates, it’s important to recognize these deceptive reasoning tactics in order to strengthen your own arguments and identify the weaknesses in others’. In this...