Category: Improvement

20 Smart Questions to Ask Leaders

By Status.net Editorial Team on September 19, 2023 — 7 minutes to read

Engaging with leaders in your field often requires asking insightful questions that go beyond surface-level topics. So, equip yourself with a collection of smart and thought-provoking questions that will not only advance your own knowledge but also demonstrate your genuine interest in learning from others’ experiences. When preparing to speak with any leader, take time...

5 Whys: How to Uncover Root Causes [Examples]

By Status.net Editorial Team on May 18, 2023 — 11 minutes to read

The Five Whys technique is a simple and effective tool for identifying the root cause of an issue by asking “why” repeatedly (up to five times) to dig deeper into the underlying causes of a problem and to uncover the chain of events leading up to it. Developed by Sakichi Toyoda, the founder of Toyota...

50 Example Phrases: Empathy in Customer Service

By Status.net Editorial Team on May 9, 2023 — 3 minutes to read

Empathy plays an important role in delivering exceptional customer service. These sample phrases, which are divided into various sections, aim to guide customer service representatives in demonstrating empathy through their choice of words. Utilizing these examples can enhance interactions with customers, making them feel valued and heard. Using Empathetic Phrases Validation When customer service representatives...

38 Empathy Statements: Examples of Empathy

By Status.net Editorial Team on May 9, 2023 — 4 minutes to read

Empathy is a powerful tool that allows you to connect with others on a deeper level. Throughout this article, you will find examples of empathy in action, along with sample empathy statements to help illustrate how this critical skill can be applied in various situations. See also: Empathy: Definition, Types, and Tips for Effective Practice...

Logical Fallacies: 42 Examples & Explanations

By Status.net Editorial Team on May 8, 2023 — 19 minutes to read

Common Logical Fallacies: Spot and Debunk Misleading Arguments Logical fallacies can greatly undermine the strength of your arguments, even if they sound convincing at first. When you engage in conversations and debates, it’s important to recognize these deceptive reasoning tactics in order to strengthen your own arguments and identify the weaknesses in others’. In this...