150 Sympathy & Apology Letter Closings

Last Updated on September 3, 2026 by Status.net Editorial Team

Table of Contents

• Closing a Letter of Sympathy or Condolence Part 1
• Ending an Apology Letter to a Friend or Family Member Part 2
• Closing a Professional Apology Letter Part 3
• Ending a Letter of Support Part 4
• Closing a Reference or Recommendation Letter Part 5
• Ending a Formal Request Letter Part 6
• Common Mistakes When Closing These Letters Part 7
• Matching Your Closing to the Format: Email Vs. Handwritten Part 8
• Signing on Behalf of a Family, Team, or Organization Part 9

Part 1Closing a Letter of Sympathy or Condolence

The final lines of a sympathy letter often stay with the person who receives it longer than anything else in the message. A closing that feels rushed or generic can undercut even the most thoughtful paragraphs above it. The goal is to leave the reader with a sense of comfort, connection, and an open door for support, without adding pressure to respond.

Warm, General Closings

• “With deepest sympathy, I am thinking of you and your family.”
• “Please know you are surrounded by love during this difficult time.”
• “You are in my thoughts as you navigate the days ahead.”
• “Sending you strength and peace in the days to come.”
• “Wishing you moments of comfort amid the grief.”
• “With heartfelt condolences and warm thoughts.”
• “May you find comfort in the memories you shared.”
• “I am holding you close in my heart this week.”
• “With love and deepest sympathy.”
• “Please accept my most sincere condolences.”

Closings for a Sudden or Tragic Loss

When a death was unexpected, closings that acknowledge the shock without dwelling on it tend to land best. Keep the language gentle and avoid trying to explain or rationalize what happened.

• “There are no words adequate for this loss, only my presence and support.”
• “I am here for whatever you need, today and in the weeks ahead.”
• “My heart aches for you, and I am only a phone call away.”
• “Please lean on me in any way that helps.”
• “I wish I could take away even a small part of this pain.”
• “Sending you strength for the hard days that lie ahead.”
• “I am thinking of your whole family during this unimaginable time.”
• “With love, and with you in spirit through this loss.”

Closings When You Knew the Person Well

If you had a personal relationship with the person who passed, a closing that references a shared memory or specific quality can feel more meaningful than a general phrase.

• “I will always cherish the memories we shared with [Name], and I carry them with me now more than ever.”
• “[Name]’s kindness touched so many lives, mine included, and that will never fade.”
• “With gratitude for having known [Name], and with love for you now.”
• “I will miss [Name] deeply, and I am thinking of your family with a full heart.”
• “Please know that [Name]’s memory will live on in everyone who loved them, myself included.”
• “With love, remembering [Name] alongside you.”
• “I am grateful for the time I had with [Name], and my thoughts remain with you.”
• “With sympathy, and with a heart full of memories of [Name].”

Closings for the Loss of a Child

Few letters are harder to write than one addressed to a grieving parent. There is no phrase that will ease this kind of loss, so the closing should avoid sounding tidy or resolved. Simple, sincere language that stays close to the parent’s pain, rather than trying to make sense of it, tends to be received best.

• “There is nothing I can say to ease this, but please know I am holding you in my heart.”
• “I am so deeply sorry, and I am here for you in whatever way helps.”
• “[Child’s Name] was so loved, and that love does not end here.”
• “I am thinking of you every single day, and I always will.”
• “Please let me carry some of this weight with you, in any small way I can.”
• “With a broken heart alongside yours, and my deepest love.”
• “I have no words, only my presence, whenever you need it.”

Closings for the Loss of a Pet

Grief for a pet is real grief, and a closing that treats it lightly can feel dismissive. Acknowledge the bond directly rather than softening it with phrases like “it was just a pet.”

• “[Pet’s name] was so lucky to have you, and I know how much you will miss them.”
• “Sending you comfort as you grieve such a loyal companion.”
• “The love between you and [Pet’s name] was obvious to everyone who saw it.”
• “I am so sorry for the loss of your best friend.”
• “Thinking of you and the empty space [Pet’s name] leaves behind.”
• “With sympathy for the loss of such a wonderful companion.”

Sympathy Closings for a Coworker or Professional Loss

Condolence notes written in a workplace context call for warmth balanced with a bit more restraint than a message to a close friend. The closing should still feel personal, but it does not need to reference details you may not know, such as the family’s private circumstances.

• “On behalf of the entire team, please accept our deepest condolences.”
• “We are thinking of you, and please take whatever time you need.”
• “Our thoughts are with you and your family during this time.”
• “Please let us know if there is anything the team can do to support you.”
• “With sincere sympathy from all of us.”
• “We are here for you, whenever you are ready to return.”

Sign a sympathy letter with your first name if you are close to the recipient, or your full name if the relationship is more formal, such as a colleague of the family or a professional contact. Avoid closings like “Best” or “Regards,” which feel too transactional for this kind of message.

Part 2Ending an Apology Letter to a Friend or Family Member

Apologizing to someone close to you carries different weight than a professional apology. The closing should reaffirm the relationship, take ownership without excuses, and leave space for the other person to respond in their own time. Avoid rushing to a resolution or asking directly to be forgiven, since that can put pressure on the reader.

• “I hope in time we can move past this together.”
• “I value our friendship more than I can say, and I am sorry for the hurt I caused.”
• “Whenever you are ready to talk, I am here.”
• “I understand if you need time, and I will respect that.”
• “You mean the world to me, and I am truly sorry.”
• “I hope you can find it in your heart to forgive me, whenever that time comes.”
• “With love and regret, I hope we can find our way back to how things were.”
• “I am committed to doing better, starting today.”
• “Please know how much I regret my part in this.”
• “I miss you, and I am sorry it took me this long to say so.”
• “Take whatever time you need. I will be here when you are ready.”
• “With all my love and a sincere apology.”
• “I hope this letter shows how much I have thought about what happened.”
• “I am grateful for our relationship, even now, and I want to repair what I broke.”
• “With heartfelt regret and hope for us to rebuild trust.”
• “I know words are not enough, so I hope my actions from here on out will show my apology is real.”
• “I am sorry, and I am here whenever you want to talk.”
• “With love, and with a promise to be better.”
• “Thank you for reading this, and I am sorry for the pain I caused.”
• “I hope one day soon we can laugh together again.”
• “With sincere apology, and with hope for us.”
• “I care about you deeply, and I am sorry for letting you down.”
• “I will give you the space you need, and I will be waiting patiently.”
• “With love, always, even when I fall short.”
• “I am sorry, truly, and I hope this letter is a step toward making things right.”

Sign these letters with something personal, like “Love always” or simply your first name. A formal closing like “Sincerely” can feel cold coming from a family member or close friend.

Ending an Apology Letter to a Spouse or Partner

An apology to a spouse or partner often needs to acknowledge a pattern, not just a single incident, since long-term relationships carry history that a single argument can reopen. The closing works best when it points toward a concrete change rather than a vague promise to “do better.”

• “I am committed to showing you, not just telling you, that I have heard you.”
• “You are my partner in everything, and I am sorry for forgetting that this week.”
• “I love you, and I am willing to work on this for as long as it takes.”
• “I hope we can talk this through tonight, whenever you feel ready.”
• “With love and a real commitment to change.”
• “I am sorry, and I do not take our relationship for granted.”

Ending an Apology Letter to a Parent or Child

Apologies between parents and adult children often carry years of context, so the closing can acknowledge that history honestly instead of rushing toward a clean resolution. Apologies from a parent to a younger child, on the other hand, tend to land better with short, warm, direct language.

• “I am sorry, and I hope we can start fresh from here.”
• “You will always be loved by me, no matter what has happened between us.”
• “I know I hurt you, and I want to earn back your trust.”
• “I am proud to be your [mother/father/child], and I am sorry for what I said.”
• “With love, always, and hope for a better conversation soon.”

Part 3Closing a Professional Apology Letter

A workplace apology, whether to a manager, client, or colleague, needs a closing that signals accountability and a plan for moving forward. Avoid vague reassurances. Instead, point toward a specific next step, whether that is a follow-up conversation, a corrective action, or simply an open invitation for questions.

• “I take full responsibility and will ensure this does not happen again.”
• “Please let me know if there is anything further I can do to make this right.”
• “I am committed to rebuilding your trust through my work going forward.”
• “Thank you for your patience while I correct this issue.”
• “I appreciate your understanding, and I am available to discuss this further at your convenience.”
• “I have already taken steps to prevent this from happening again.”
• “I value our working relationship and am sorry for the disruption this caused.”
• “Please reach out if you would like to discuss this by phone.”
• “I am grateful for your continued partnership and apologize for the inconvenience.”
• “Sincerely apologetic, and ready to make this right.”
• “I understand the impact this had on your timeline, and I am sorry.”
• “Thank you for bringing this to my attention, and please accept my apology.”
• “I will follow up with a revised plan by [date] to ensure this is resolved.”
• “I appreciate your professionalism, and I am sorry for the error on my part.”
• “With sincere apologies and a commitment to doing better.”
• “Please do not hesitate to contact me with any concerns.”
• “I am confident we can move forward from this together.”
• “Thank you for your continued trust despite this setback.”
• “I regret the oversight and appreciate the opportunity to correct it.”
• “I remain committed to delivering the quality of work you expect from me.”
• “Respectfully, and with a sincere apology for the delay.”
• “I welcome any feedback you have as we move forward.”
• “Please accept my apology, and rest assured that I have addressed the root cause.”
• “I look forward to continuing our work together on stronger footing.”
• “With gratitude for your patience and my sincere apologies for the error.”

Close professional apology emails or letters with “Sincerely” or “Respectfully” rather than casual sign-offs like “Best” or “Cheers.” The formality signals you understand the seriousness of the situation.

Closing an Apology Email to a Boss or Manager

Apologizing to a supervisor calls for a closing that shows you understand the stakes without over-apologizing to the point of seeming unsure of yourself. One clear acknowledgment followed by a concrete next step reads as far more credible than repeated apologies stacked on top of each other.

• “I understand the seriousness of this, and I am taking steps to correct it immediately.”
• “Thank you for your patience, and please let me know if you would like to discuss this in person.”
• “I appreciate the chance to fix this, and I will have an update to you by [date].”
• “I take this seriously, and I am available to talk whenever works for your schedule.”
• “Thank you for your guidance, and I apologize again for the disruption.”

Closing a Business Apology Letter to a Customer

Customer-facing apologies need a closing that rebuilds confidence in the brand, not just in the individual writing the letter. Mentioning what has changed, or offering a concrete gesture such as a refund or credit, tends to be more reassuring than an apology alone.

• “We value your business and are committed to earning back your trust.”
• “As a gesture of goodwill, we have issued a refund to your account.”
• “Thank you for giving us the opportunity to make this right.”
• “We appreciate your patience and hope to serve you better in the future.”
• “Please contact our support team directly if this issue occurs again.”
• “We are grateful for customers like you, and we are sorry for falling short this time.”

Part 4Ending a Letter of Support

A letter of support, often written to someone facing illness, job loss, a difficult diagnosis, or another hardship, should close with encouragement that feels genuine rather than falsely cheerful. The strongest closings offer specific, tangible help instead of a general “let me know if you need anything,” which can leave the recipient unsure of what to actually ask for.

• “I am cheering for you every step of the way.”
• “I will call you on Thursday to check in, and I hope that is okay.”
• “You are stronger than you know, and I am here for the journey.”
• “I have already put together a meal train for next week; more details to come.”
• “Please lean on me for anything, big or small.”
• “Sending you strength, patience, and a lot of love.”
• “I believe in you, and I am proud of how you are handling this.”
• “You do not have to go through this alone.”
• “I am only a text away, day or night.”
• “Wishing you comfort and healing in the days ahead.”
• “I admire your courage through all of this.”
• “Please let me drive you to your appointment on Friday; I already cleared my schedule.”
• “With love and unwavering support.”
• “You have carried so much, and I want to help carry it with you.”
• “I am rooting for you, always.”
• “Sending encouragement and a reminder that you are loved.”
• “I will keep checking in, but please reach out anytime in between.”
• “Your strength inspires everyone around you, including me.”
• “With hope for brighter days ahead, and support in the meantime.”
• “I am thinking of you constantly and sending good energy your way.”
• “Please do not hesitate to ask, whether it is a ride, a meal, or just company.”
• “You have my full support, whatever the road ahead looks like.”
• “With love, hope, and a standing offer to help however I can.”
• “I know this is hard, and I am so glad you do not have to face it alone.”
• “Wishing you rest, peace, and better days soon.”

When possible, replace “let me know if you need anything” with a specific offer, such as bringing dinner on a certain day or picking up groceries. Specific offers are far more likely to actually get accepted.

Ending a Letter of Support for Job Loss or Career Setback

Losing a job can bring up feelings of shame or self-doubt even when the layoff had nothing to do with performance. A closing that affirms the person’s worth separately from their job title tends to mean more than generic encouragement about “landing on your feet.”

• “This does not change how talented and capable you are.”
• “I am happy to review your resume or make introductions whenever you are ready.”
• “Take the time you need. I am confident something great is ahead for you.”
• “Please let me know if I can help with your job search in any way.”
• “You have so much to offer, and this setback does not define you.”

Ending a Letter of Support After a Miscarriage or Pregnancy Loss

This kind of loss is often surrounded by silence, so a letter that simply names it with care can mean more than the recipient may show at the time. Avoid closings that suggest a timeline for healing or reference trying again.

• “I am so sorry for your loss, and I am here for you, quietly or otherwise.”
• “There is no timeline for grief like this, and I will be here for all of it.”
• “Please let me take something off your plate this week, whatever that looks like.”
• “You do not need to talk about it unless you want to. I am simply here.”
• “With so much love, and so sorry this happened to you.”

Part 5Closing a Reference or Recommendation Letter

The closing of a recommendation letter carries real weight for the candidate, since it is often the last thing a hiring manager reads before making a decision. A strong closing restates your endorsement clearly, offers to answer follow-up questions, and includes your contact information.

Formal Closings

• “I recommend [Name] without reservation for this position.”
• “Please feel free to contact me at [phone/email] if you have any questions.”
• “I am confident [Name] will make a valuable addition to your team.”
• “I give [Name] my highest recommendation and am happy to discuss further.”
• “Should you need additional information, do not hesitate to reach out.”
• “I fully endorse [Name] for this opportunity and expect great things from their future work.”
• “I am available at [contact information] should you wish to discuss [Name]’s qualifications further.”
• “Sincerely, [Your Name], [Title].”
• “Respectfully submitted, with full confidence in [Name]’s abilities.”
• “I have no doubt [Name] will exceed expectations in this role.”
• “Thank you for considering [Name] for this position; I am glad to provide further detail if useful.”
• “I strongly and confidently recommend [Name] for this role.”

Warm, Personal Closings

• “It has been a privilege to work alongside [Name], and I recommend them wholeheartedly.”
• “[Name] has my complete trust and my warmest recommendation.”
• “I am proud to recommend [Name] and grateful for the chance to have worked with them.”
• “Working with [Name] has been one of the highlights of my career, and I recommend them enthusiastically.”
• “I would hire [Name] again in a heartbeat, and I recommend them just as readily.”
• “[Name] leaves a lasting positive impression on every team they join, and I am glad to recommend them.”
• “With genuine enthusiasm, I recommend [Name] for this next step in their career.”
• “I have watched [Name] grow tremendously, and I recommend them with full confidence.”
• “It is a pleasure to write this letter, and I recommend [Name] without hesitation.”
• “I am certain [Name] will bring the same dedication to your organization that they brought to ours.”
• “With warm regards and a strong endorsement of [Name]’s abilities.”
• “I wish [Name] continued success, and I recommend them highly for this role.”
• “Please reach out anytime; I am glad to speak further about [Name]’s many strengths.”

Closing a Character Reference Letter

A character reference focuses on personal qualities rather than job performance, so the closing should speak to trust and integrity in plain, honest language. Avoid overstating your endorsement; specific, believable praise carries more weight than sweeping claims.

• “I can personally vouch for [Name]’s honesty and character.”
• “I have known [Name] for [number] years and trust them completely.”
• “[Name] has always shown integrity in every situation I have witnessed.”
• “I am glad to answer any questions you may have about [Name]’s character.”
• “With confidence in [Name]’s good character and judgment.”

Closing an Academic Recommendation Letter

Recommendation letters for school, scholarship, or graduate program applications benefit from a closing that ties the student’s classroom performance to their future potential. Admissions committees read hundreds of these letters, so specificity in the final lines helps the candidate stand out.

• “I recommend [Name] enthusiastically for admission to your program.”
• “[Name] has consistently shown the curiosity and discipline needed to succeed at this level.”
• “I am confident [Name] will contribute meaningfully to your academic community.”
• “Please contact me directly if you would like further insight into [Name]’s abilities.”
• “With full confidence in [Name]’s potential, I offer my strongest recommendation.”

Always end a recommendation letter with your printed name, title, organization, and a working phone number or email. Hiring managers often skip the phone call if contact information is missing, which can weaken the letter’s impact even when the content is glowing.

Part 6Ending a Formal Request Letter

A request letter, whether asking for a favor, an extension, funding, or information, should close by making the next step effortless for the reader. State clearly what response you are hoping for and by when, then thank them in advance without sounding presumptuous.

• “Thank you for considering my request; I look forward to your response.”
• “I would appreciate a response by [date], if possible.”
• “Please let me know if you require any additional information to process this request.”
• “I am grateful for your time and consideration.”
• “Thank you in advance for your attention to this matter.”
• “I look forward to hearing from you at your earliest convenience.”
• “Please do not hesitate to contact me with any questions regarding this request.”
• “I appreciate your consideration and hope to hear from you soon.”
• “Thank you for taking the time to review my request.”
• “I am happy to provide further documentation if needed.”
• “I would be grateful for any assistance you can offer.”
• “Thank you for your understanding, and I look forward to your reply.”
• “Please advise on the next steps at your earliest convenience.”
• “I appreciate your time in considering this matter.”
• “Should you need to discuss this further, I am available by phone or email.”
• “Thank you for your prompt attention to this request.”
• “I look forward to your favorable response.”
• “I trust this request will receive your careful consideration.”
• “Thank you for your continued support and for considering this request.”
• “I am available to discuss this further at a time that works for you.”
• “I appreciate your assistance and look forward to a positive outcome.”
• “Please contact me at [phone/email] with any questions or updates.”
• “Thank you for your patience while this request is under review.”
• “I look forward to your guidance on this matter.”
• “With appreciation for your time and consideration.”

Close formal request letters with “Sincerely” or “Respectfully” rather than “Thanks” or “Cheers.” Include a specific deadline when one applies; open-ended requests are easier to postpone indefinitely.

Closing a Complaint Letter

A complaint letter needs a closing that is firm without becoming hostile. State the outcome you are hoping for clearly, and give the recipient a reasonable window to respond before you consider other options.

• “I would appreciate a resolution to this matter by [date].”
• “I trust this issue will be addressed promptly and appropriately.”
• “Please contact me to discuss a resolution at your earliest convenience.”
• “I look forward to a satisfactory response to this complaint.”
• “I hope we can resolve this matter without further escalation.”

Closing a Leave or Time-Off Request Letter

Requests for time off, whether for personal reasons, medical needs, or family matters, are best closed with a clear statement of the dates involved and an offer to help with the transition.

• “I am happy to help prepare coverage for my absence before [date].”
• “Please let me know if you need anything from me before my leave begins.”
• “Thank you for considering this request; I am available to discuss the details further.”
• “I appreciate your understanding and will ensure a smooth handoff of my responsibilities.”
• “I look forward to your approval and am glad to answer any questions.”

Part 7Common Mistakes When Closing These Letters

Years of reading and writing these letters reveal the same handful of missteps again and again. Watching for them can turn a good closing into a genuinely memorable one.

• Mismatched formality: Signing a condolence note to a close friend with “Regards” or a professional apology with “XOXO” creates a jarring tone that distracts from the message.
• Vague offers of help: “Let me know if you need anything” is well-intentioned but often ignored because it asks the recipient to do the work of figuring out what they need.
• Over-explaining: In apology letters, a closing that reopens the excuse-making from earlier in the letter undercuts the accountability you worked to establish.
• Rushing forgiveness: Closing with “I hope you forgive me soon” or a similar timeline can pressure the recipient rather than genuinely support them.
• Missing contact information: Reference and request letters lose credibility fast when there is no way for the reader to follow up.
• Generic phrasing in personal letters: A closing that could be copied and pasted into any letter, with no reference to the specific person or situation, often reads as insincere even when the sentiment behind it is genuine.

Part 8Matching Your Closing to the Format: Email Vs. Handwritten

The medium you choose changes what a closing should do. A handwritten card is slower and more permanent, so it can afford to be quieter and more sentimental. An email or text message moves faster and often opens a conversation, so its closing tends to work better when it invites a reply.

• For a handwritten sympathy card or letter, a closing that stands alone, such as “With deepest sympathy,” works well since there is no expectation of an immediate response.
• For a sympathy or support email, adding a line like “I will call you this week” gives the message a clear next step, since email tends to invite faster back-and-forth than a card.
• For apology emails at work, keep the closing brief and action-oriented; long, emotional closings can feel out of place in a work inbox.
• For a text message apology to a friend or partner, a short, sincere line works better than a long formal closing; save the fuller explanation for a phone call or in-person conversation when possible.
• For recommendation and request letters sent as email attachments, restate your contact information in the body of the email itself, since attachments are sometimes downloaded separately and the reader may not scroll back to find it.

Part 9Signing on Behalf of a Family, Team, or Organization

Not every letter comes from a single person. When you are writing for a group, the closing needs to make that clear so the recipient understands who is offering support or apologizing.

• “With love from all of us at the Thompson family.”
• “On behalf of the entire team, we send our deepest condolences.”
• “With sincere apologies from everyone at [Company Name].”
• “Our whole department is thinking of you during this time.”
• “With gratitude and support from all of us.”

When signing for a group, list your own name and title below the collective closing if you are the point of contact for follow-up, such as “On behalf of the Sales Team, Jordan Blake, Team Lead.” This gives the recipient someone specific to reach out to without losing the warmth of the group gesture.

Frequently Asked Questions

How should I end a letter of sympathy if I did not know the deceased well?

Keep the closing focused on the recipient rather than the person who passed. A simple line such as “Please know you are in my thoughts during this difficult time” or “Wishing you comfort and strength in the days ahead” works well when your relationship to the deceased was distant but your care for the recipient is genuine.

Is it okay to ask for forgiveness directly in an apology letter?

It depends on the relationship and how recently the hurt occurred. In personal apologies, phrases like “I hope in time you can forgive me” can work well because they acknowledge the process takes time. In professional apologies, it is often better to focus the closing on accountability and next steps rather than asking directly for forgiveness, since that can put the recipient in an uncomfortable position.

What is the best way to end a reference letter for a nervous or first-time applicant?

Reference letters for early-career candidates benefit from closings that pair a strong endorsement with an offer to speak further, such as “I recommend [Name] with full confidence and welcome any follow-up questions by phone.” This gives the hiring manager an easy way to get additional detail if the candidate’s résumé is thin on formal experience.

Should a letter of support end with an offer of help or just kind words?

Both, when possible. Kind words alone can feel hollow if they are not followed by something tangible. Closing with a specific offer, such as bringing a meal on a particular day or being available for a phone call at a set time, tends to feel more genuinely supportive than a general “let me know if you need anything.”

How formal should the closing of a request letter be?

Match the formality to your relationship with the recipient and the nature of the request. A request to a government office, landlord, or unfamiliar organization typically calls for “Sincerely” or “Respectfully.” A request to a colleague you know well can close with something slightly warmer, such as “Thanks so much for considering this” while still remaining professional.

Can I sign a sympathy letter with just my first name?

Yes, if you have a personal relationship with the recipient. First names feel warmer and more appropriate for condolence letters than a full formal signature. Use your full name if you are writing on behalf of a company, a professional association, or if the recipient may not immediately recognize your first name alone.

How do I close a sympathy letter for the loss of a child or a pet?

For the loss of a child, keep the closing simple and avoid language that suggests the grief will resolve on any particular timeline. For the loss of a pet, acknowledge the bond directly rather than minimizing it, since many people feel that grief for a pet is dismissed by those around them.

Is it different to close a sympathy email versus a handwritten sympathy card?

A handwritten card can close simply, such as “With deepest sympathy,” since it does not carry the expectation of a quick reply. A sympathy email often benefits from one added line offering a specific next step, such as a phone call later in the week, since email tends to move at a faster pace than a mailed card.

How should I close an apology letter to my boss or manager?

Keep it direct and forward-looking. Acknowledge the issue once, state what you have done or plan to do to fix it, and offer to discuss it further if needed. Repeating the apology multiple times in the closing can come across as less confident than a single, clear statement of accountability.

How do I sign a letter on behalf of my family, team, or company?

Use collective language in the closing, such as “With love from all of us” or “On behalf of the entire team,” and consider adding your own name and title beneath it if you are the person the recipient should contact for follow-up.