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Complaints Management Software

What Is Complaints Management Software?

Complaints Management Software creates a unified and streamlined experience for keeping a complaints database, and for easy and timely complaint resolution.

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Problems
— Errors or lost complaints
— Low efficiency
— Fails to address customer complaints properly
— Receives too many of the same complaints, which can lead to audits, fines, and reputational risk
— Records on spreadsheets and files no longer sufficient

Complaints Management Software allows you to:

  • Manage complaints easily
  • Improve communication and turn interactions into lasting relationships
  • Manage complaints by categories
  • Store all contact-related information in one place
  • Help standardize the complaint resolution process and correct problems expeditiously
  • Ensure an accurate, well-documented, and automated complaint data capture process
  • Improve decision-making process
  • Help maintain compliance with regulatory agencies and sustain the level of compliance over the long haul
  • Eliminate inefficient paper and spreadsheet-based systems
  • Manage and address all types of complaints from customers, suppliers, manufacturers, distributors, and more
  • Establish a consistent system for recording, tracking and responding to complaints
  • Monitor performance and measure results in real time easily
  • Reduce time spent handling customer complaints
  • Provide insights to identify areas for improvement, like customer service problems, employee training gaps, or compliance issues
  • Streamline complaint management and reduce costs by improving authorization, research, and resolution times

 

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Features

  • Intuitive and customizable dashboard
  • Reports and analytics
  • User-friendly user interface
  • Complaint management and resolution
  • Real-time tracking

Complaints Management Solutions

Forms with predefined fields help your team keep accurate and uniform records.
Use any of these easily customizable form templates (edit it to customize or even create a new one from scratch).

Customizable forms allow you to:

  • Easily edit or create forms with zero coding and no technical expertise
  • Add different types of fields, edit fields, and remove fields
  • Tweak forms easily at any time

Samples of fully customizable forms

customer feedback log customer request

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customer information management

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downtime log

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general log

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issue log

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it asset management

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maintenance log

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Also useful:

project log

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travel log

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expense log

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product movement log

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equipment log

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equipment rental log

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maintenance log

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call log

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water monitoring log

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customer feedback log

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operations logbook

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manufacturing log

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expense log

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expense reimbursement

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cash logbook

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purchasing request

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check register

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travel reimbursement request

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hardware request

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maintenance request

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work order

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work order quick

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equipment checkout

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standing order

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5s checklist

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facility inspection round checklist

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floor round checklist

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job safety analysis

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roof inspection checklist

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inspection round checklist

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fire risk assessment checklist

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security checklist

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employee information management

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new hire questionnaire

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hiring process feedback 5 minute experience survey

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candidate evaluation

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employee exit questionnaire

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disciplinary action management

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training evaluation

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time off request

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vacation request

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travel request

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change request

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employee review

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employee self evaluation

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360 feedback performance review

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peer evaluation

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employee assessment

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performance appraisal

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employee feedback regular

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employee performance review

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employee satisfaction

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employee pulse quick

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employee pulse full

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employee questionnaire work and staff benefits policies

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employee questionnaire organizational culture

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incident near misses hazard alert immediate attention

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incident report

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near miss report

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team goals for the next x weeks

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time off announcements

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suggestion box

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lessons learned

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weekly status update on track at risk off track

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daily huddle

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weekly progress report achievements adjustments goals

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status report

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  • Add an unlimited number of attachments (documents, images, photos, videos, audio notes, files) to a record
  • Add, remove, and assign new team members — all with a few clicks, at any time
  • No technical expertise is required

Set up and roll out business software in hours, not months.

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How to start:

  1. Create your account and create a new applet by selecting a customizable template. Set up reminders if you want your team members to receive automatic email reminders.
    Easily configure who will submit entries and who will view them.
  2. Users will click the “Open Submission Form” button to fill it out and submit it. Set the applet as “Team-wide” if you want all team members to view each other’s records.
    Alternatively, you can allow each participant to view his/her own records only and stakeholders to view all entries.

    status form example
  3. As soon as a new record is added, participants with “View” rights will receive an email notification and can view it in real time on the Timeline screen.
    timeline screen
  4. The dashboard screen allows you to save time when you want to check a high-level overview, with quick one-click retrieval of the relevant information.
    status dashboard example

Status Platform:

  • Collaborative work
  • Easily retrieve data
  • Export data or share it online with configurable access permissions for each member
  • Allow support for different business scenarios with granular permissions for team members and team guests
  • Protect data with 256 SSL encryption
  • Back up data automatically
  • Configure email reminder alerts for your employees
  • View data in real time
  • Access historical data instantly with powerful search and filters
  • Access data from any device with mobile-friendly and easy-to-use interface

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