Category: General

What Is Active Listening? (Examples, How-to’s, Best Practices)

By Mark on September 16, 2019 — 7 minutes to read

Active listening is when someone fully concentrates what is being said instead of just passively hearing a speaker. It involves all senses to become fully engaged in the messages that are being conveyed by whoever is actively communicating. This term can also be called “effective listening,” and can easily be related to business communications. People...

What Is Organizational Citizenship Behavior? [Types, Examples]

By Mark on September 16, 2019 — 9 minutes to read

What Is Organizational Citizenship Behavior? Part 1 Organizational Citizenship Behavior Upsides Part 2 Organizational Citizenship Behavior: Types and Examples Part 3 Organizational Citizenship Behavior Best Practices Part 4 Part 1 What Is Organizational Citizenship Behavior (OCB)? Most employees understand that their primary duty is to do the work that is assigned to them, stay...

What Is a Steering Committee? How to Organize It? [5 Essential Steps]

By Mark on September 16, 2019 — 13 minutes to read

What Is a Steering Committee? Part 1 Steering Committee Challenges Part 2 5 Essential Steps to Organize an Effective Steering Committee Part 3 Developing a Steering Committee: Best Practices Part 4 Part 1 What Is the Purpose of a Steering Committee? Steering committees are advisory bodies that are made up of senior stakeholders or...

5 Steps to Identify and Handle Employee Underperformance

By Mark on September 16, 2019 — 9 minutes to read

Every company may experience an ebb and flows in productivity due to a number of factors, but a lag in employee productivity can be troubling if leaders do not get a handle on it. For leaders to efficiently do this, they have to identify where the poor performance is happening, and then dig deeper...

5 Ways to Decrease Tension: Managing Employee Resistance to Change

By Mark on September 16, 2019 — 10 minutes to read

Recent data from the Bureau of Labor Statistics reveals that people spend an average of 7.8 hours a day at work. This takes up a majority of American’s waking hours in a day, so any changes at work represent a change in the daily routine of an employee. When change managers begin to create...