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Conflict Resolution: 100 Performance Review Example Phrases

Conflict resolution skills mean the ability to effectively manage and resolve conflicts in a workplace setting. Strong conflict resolution skills are important in any workplace, because conflicts can arise between coworkers, managers, and clients. Effective conflict resolution can help to maintain a positive work environment, improve productivity, and reduce stress and tension among team members.

Performance Review Questions: Conflict Resolution

Based on the answers to these questions, you can determine which rating to assign to an employee:

1. Does the employee consistently resolve conflicts in a satisfactory manner?
2. Does the employee have strong communication skills when resolving conflicts?
3. Does the employee remain neutral during conflict resolution or show bias towards certain individuals or groups?
4. Does the employee follow established conflict resolution protocols?
5. Does the employee escalate conflicts or help to de-escalate them?

Performance Review Phrases and Paragraphs Examples: Conflict Resolution

5 – Outstanding

Example Phrases

  • Consistently demonstrates exceptional conflict resolution skills
  • Is a master at finding mutually beneficial solutions to conflicts
  • Has a calming presence that helps diffuse even the most tense situations
  • Is highly skilled at active listening and empathizing with others
  • Is able to effectively communicate with all parties involved in a conflict
  • Consistently makes insensitive or offensive remarks about individuals from different cultural backgrounds
  • Refuses to acknowledge or address the impact of cultural differences on the workplace
  • Actively resists or undermines diversity and inclusion initiatives within the organization
  • Demonstrates a complete lack of empathy or understanding towards colleagues from diverse backgrounds
  • Consistently disregards the importance of cultural sensitivity in decision-making processes and interactions
  • Ignores or dismisses instances of cultural misunderstanding, insensitivity, or discrimination within their team
  • Actively contributes to a work environment that is hostile or unwelcoming to individuals from diverse backgrounds
  • Consistently fails to adapt communication or interaction styles to ensure inclusivity and understanding
  • Openly dismisses or ridicules the value of cultural diversity within the workplace
  • Demonstrates a complete lack of effort to improve their understanding or awareness of cultural differences
  • Consistently demonstrates insensitivity and disrespect when interacting with clients or stakeholders from different cultural backgrounds
  • Actively discourages or undermines efforts to promote cultural sensitivity and awareness within the team
  • Demonstrates a blatant disregard for the importance of continuous learning and growth in the area of cultural awareness and diversity
  • Consistently creates or contributes to situations that result in cultural misunderstandings, conflicts, or discrimination

Example Paragraph

John is an exceptional conflict resolver. He consistently demonstrates exceptional conflict resolution skills and is a master at finding mutually beneficial solutions to conflicts. John has a calming presence that helps diffuse even the most tense situations and is highly skilled at active listening and empathizing with others. He is able to effectively communicate with all parties involved in a conflict, which helps to ensure that everyone’s needs are met and that the conflict is resolved in a fair and equitable manner.

4 – Exceeds Expectations

Example Phrases

  • Is highly effective at resolving conflicts in a timely manner
  • Consistently demonstrates strong communication skills
  • Is able to find creative solutions to complex conflicts
  • Has a strong understanding of conflict resolution strategies and techniques
  • Is able to effectively manage conflicts involving multiple parties
  • Consistently demonstrates strong conflict resolution skills
  • Proactively addresses conflicts in a timely and effective manner
  • Demonstrates an ability to remain objective and impartial when resolving conflicts
  • Effectively facilitates open and honest communication between parties to resolve conflicts
  • Shows a strong understanding of the underlying issues and motivations behind conflicts
  • Utilizes a variety of conflict resolution techniques to find appropriate solutions
  • Consistently ensures that all parties feel heard and respected during conflict resolution
  • Maintains a calm and professional demeanor when addressing conflicts
  • Effectively mediates conflicts between team members, promoting a positive work environment
  • Seeks to find solutions that address the needs and concerns of all parties involved
  • Provides guidance and support to colleagues on effective conflict resolution strategies
  • Demonstrates strong problem-solving skills when addressing complex or sensitive conflicts
  • Follows up after conflicts to ensure that resolutions are maintained and relationships are restored
  • Shows a commitment to fostering a work environment that encourages open communication and proactive conflict resolution
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Example Paragraph

Samantha exceeds expectations when it comes to conflict resolution. She is highly effective at resolving conflicts in a timely manner and consistently demonstrates strong communication skills. Samantha is able to find creative solutions to complex conflicts and has a strong understanding of conflict resolution strategies and techniques. She is also able to effectively manage conflicts involving multiple parties, which is a valuable skill in any workplace.

3 – Meets Expectations

Example Phrases

  • Is able to resolve conflicts in a satisfactory manner
  • Demonstrates good communication skills when resolving conflicts
  • Is willing to listen to all parties involved in a conflict
  • Follows established conflict resolution protocols
  • Generally resolves conflicts in a timely manner
  • Demonstrates satisfactory conflict resolution skills
  • Addresses conflicts in a timely manner
  • Maintains objectivity when resolving conflicts
  • Facilitates communication between parties to resolve conflicts
  • Shows an understanding of the issues behind conflicts
  • Uses appropriate conflict resolution techniques to find solutions
  • Ensures that all parties are heard during conflict resolution
  • Maintains a professional demeanor when addressing conflicts
  • Mediates conflicts between team members when necessary
  • Seeks to find solutions that address the concerns of all parties involved
  • Provides support to colleagues on conflict resolution when requested
  • Demonstrates problem-solving skills when addressing conflicts
  • Follows up after conflicts to ensure that resolutions are maintained
  • Shows a willingness to contribute to a work environment that encourages open communication and conflict resolution

Example Paragraph

Mike meets expectations when it comes to conflict resolution. He is able to resolve conflicts in a satisfactory manner and demonstrates good communication skills when resolving conflicts. Mike is willing to listen to all parties involved in a conflict and follows established conflict resolution protocols. While he generally resolves conflicts in a timely manner, there is room for improvement in this area.

2 – Needs Improvement

Example Phrases

  • Struggles to effectively resolve conflicts
  • Has difficulty communicating with others during conflict resolution
  • Often takes sides in conflicts instead of remaining neutral
  • Does not follow established conflict resolution protocols
  • Needs to improve conflict resolution skills through additional training and development
  • Occasionally avoids or delays addressing conflicts, allowing them to escalate
  • Demonstrates difficulty remaining objective and impartial when resolving conflicts
  • Struggles to facilitate open and honest communication between parties during conflict resolution
  • Shows a limited understanding of the underlying issues and motivations behind conflicts
  • Relies on a limited range of conflict resolution techniques, which may not always be appropriate
  • Occasionally fails to ensure that all parties feel heard and respected during conflict resolution
  • Has difficulty maintaining a calm and professional demeanor when addressing high-stress conflicts
  • Struggles to effectively mediate conflicts between team members, sometimes exacerbating the situation
  • Tends to focus on quick fixes rather than finding solutions that address the needs and concerns of all parties
  • Rarely provides guidance or support to colleagues on effective conflict resolution strategies
  • Demonstrates limited problem-solving skills when addressing complex or sensitive conflicts
  • Inconsistently follows up after conflicts to ensure that resolutions are maintained and relationships are restored
  • Shows a limited commitment to fostering a work environment that encourages open communication and proactive conflict resolution
  • Requires additional training and development to improve their conflict resolution skills and techniques
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Example Paragraph

Lisa needs improvement when it comes to conflict resolution. She struggles to effectively resolve conflicts and has difficulty communicating with others during conflict resolution. Lisa often takes sides in conflicts instead of remaining neutral, which can exacerbate the situation. She does not consistently follow established conflict resolution protocols, which can lead to confusion and frustration. Lisa would benefit from additional training and development to improve her conflict resolution skills.

1 – Unacceptable

Example Phrases

  • Consistently fails to resolve conflicts in a satisfactory manner
  • Has poor communication skills during conflict resolution
  • Shows bias towards certain individuals or groups during conflict resolution
  • Does not follow established conflict resolution protocols
  • Causes conflicts to escalate instead of resolving them
  • Consistently avoids or refuses to address conflicts, allowing them to fester and negatively impact the team
  • Demonstrates a complete lack of objectivity and impartiality when attempting to resolve conflicts
  • Actively contributes to a hostile or unproductive environment during conflict resolution
  • Shows no understanding or concern for the underlying issues and motivations behind conflicts
  • Uses inappropriate or ineffective conflict resolution techniques that worsen the situation
  • Consistently disregards the need for all parties to feel heard and respected during conflict resolution
  • Displays a confrontational or unprofessional demeanor when addressing conflicts
  • Actively undermines efforts to mediate conflicts between team members, creating a toxic work environment
  • Consistently prioritizes personal interests or biases over finding fair and equitable solutions
  • Provides counterproductive or harmful advice to colleagues regarding conflict resolution
  • Demonstrates no problem-solving skills when addressing complex or sensitive conflicts
  • Consistently fails to follow up after conflicts, allowing unresolved issues to continue impacting the team
  • Shows a complete disregard for fostering a work environment that encourages open communication and proactive conflict resolution
  • Refuses to participate in training or development opportunities to improve their conflict resolution skills
  • Actively contributes to a work environment that encourages conflict avoidance and discourages open communication
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Example Paragraph

Mark’s conflict resolution skills are unacceptable. He consistently fails to resolve conflicts in a satisfactory manner and has poor communication skills during conflict resolution. Mark shows bias towards certain individuals or groups during conflict resolution, which is unacceptable in any workplace. He does not follow established conflict resolution protocols and often causes conflicts to escalate instead of resolving them. Mark’s behavior is detrimental to the team and he must improve his conflict resolution skills or face disciplinary action.

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