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Conflict Resolution: 25 Performance Review Phrases Examples

Conflict resolution skills mean the ability to effectively manage and resolve conflicts in a workplace setting. Strong conflict resolution skills are important in any workplace, because conflicts can arise between coworkers, managers, and clients. Effective conflict resolution can help to maintain a positive work environment, improve productivity, and reduce stress and tension among team members.

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Performance Review Questions: Conflict Resolution

1. Does the employee consistently resolve conflicts in a satisfactory manner?
2. Does the employee have strong communication skills when resolving conflicts?
3. Does the employee remain neutral during conflict resolution or show bias towards certain individuals or groups?
4. Does the employee follow established conflict resolution protocols?
5. Does the employee escalate conflicts or help to de-escalate them?

Based on the answers to these questions, you can determine which rating to assign to the employee. It’s important to consider the employee’s overall performance in addition to their conflict resolution skills when making this determination.

Performance Review Phrases and Paragraphs Examples: Conflict Resolution

 

5 – Outstanding

Phrases Examples

– Consistently demonstrates exceptional conflict resolution skills
– Is a master at finding mutually beneficial solutions to conflicts
– Has a calming presence that helps diffuse even the most tense situations
– Is highly skilled at active listening and empathizing with others
– Is able to effectively communicate with all parties involved in a conflict

Example Paragraph

John is an exceptional conflict resolver. He consistently demonstrates exceptional conflict resolution skills and is a master at finding mutually beneficial solutions to conflicts. John has a calming presence that helps diffuse even the most tense situations and is highly skilled at active listening and empathizing with others. He is able to effectively communicate with all parties involved in a conflict, which helps to ensure that everyone’s needs are met and that the conflict is resolved in a fair and equitable manner.

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4 – Exceeds Expectations

Phrases Examples

– Is highly effective at resolving conflicts in a timely manner
– Consistently demonstrates strong communication skills
– Is able to find creative solutions to complex conflicts
– Has a strong understanding of conflict resolution strategies and techniques
– Is able to effectively manage conflicts involving multiple parties

Example Paragraph

Samantha exceeds expectations when it comes to conflict resolution. She is highly effective at resolving conflicts in a timely manner and consistently demonstrates strong communication skills. Samantha is able to find creative solutions to complex conflicts and has a strong understanding of conflict resolution strategies and techniques. She is also able to effectively manage conflicts involving multiple parties, which is a valuable skill in any workplace.

3 – Meets Expectations

Phrases Examples

– Is able to resolve conflicts in a satisfactory manner
– Demonstrates good communication skills when resolving conflicts
– Is willing to listen to all parties involved in a conflict
– Follows established conflict resolution protocols
– Generally resolves conflicts in a timely manner

Example Paragraph

Mike meets expectations when it comes to conflict resolution. He is able to resolve conflicts in a satisfactory manner and demonstrates good communication skills when resolving conflicts. Mike is willing to listen to all parties involved in a conflict and follows established conflict resolution protocols. While he generally resolves conflicts in a timely manner, there is room for improvement in this area.

2 – Needs Improvement

Phrases Examples

– Struggles to effectively resolve conflicts
– Has difficulty communicating with others during conflict resolution
– Often takes sides in conflicts instead of remaining neutral
– Does not follow established conflict resolution protocols
– Needs to improve conflict resolution skills through additional training and development

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Example Paragraph

Lisa needs improvement when it comes to conflict resolution. She struggles to effectively resolve conflicts and has difficulty communicating with others during conflict resolution. Lisa often takes sides in conflicts instead of remaining neutral, which can exacerbate the situation. She does not consistently follow established conflict resolution protocols, which can lead to confusion and frustration. Lisa would benefit from additional training and development to improve her conflict resolution skills.

1 – Unacceptable

Phrases Examples

– Consistently fails to resolve conflicts in a satisfactory manner
– Has poor communication skills during conflict resolution
– Shows bias towards certain individuals or groups during conflict resolution
– Does not follow established conflict resolution protocols
– Causes conflicts to escalate instead of resolving them

Example Paragraph

Mark’s conflict resolution skills are unacceptable. He consistently fails to resolve conflicts in a satisfactory manner and has poor communication skills during conflict resolution. Mark shows bias towards certain individuals or groups during conflict resolution, which is unacceptable in any workplace. He does not follow established conflict resolution protocols and often causes conflicts to escalate instead of resolving them. Mark’s behavior is detrimental to the team and he must improve his conflict resolution skills or face disciplinary action.

Posted in: Performance Reviews